Frequently Asked Questions
Why should I book with The Cruise Company?
The Cruise Company is one of the largest sellers of cruises, providing the best value for your cruising dollar. We have been in business since 1988.
How does The Cruise Company get such good deals?
Because we are one of the largest sellers, we get deals that are not available to the general public. These are not standby rates where you may not get on the ship but are confirmed bookings at discounted rates. By selling in large volume, we are able to pass the savings on to the passengers.
How do I know my schedule and which airline I will be on?
We get air schedules from the cruise line about 3 weeks prior to your departure. The cruise line can choose to put you on any airline and any schedule to coincide with your cruise. If you need to know an air schedule earlier, ask your cruise counselor about an air deviation. You can also request an air deviation to arrive early or stay late for your cruise. There is a service charge from the cruise line for this service.
I am traveling alone. Do I have to pay extra?
Our prices are per person, based on double occupancy. Single occupancy cabins can be 125% to 200% of the double occupancy fare. However, all sailings vary. We do not match solo travelers with other singles.
What are the added fees and taxes?
All cruises have fees and taxes that are due from each passenger such as airline tax, customs user fees, passenger facility charges, fuel surcharges, and service charges. These fees and taxes are added to your cruise cost, are charged to all passengers, and are subject to change.
What is not included in your price?
The Cruise Company does not include tips, personal services on board the ship, shipboard purchases, shore excursions, or bar purchases. These are charged to your shipboard account and paid on board the ship. There may be some additional miscellaneous charges that will need to be paid such as airport exit fees. Any shore purchases are not included, of course.
Do I need a passport?
Valid passports are required for all travel to or from any foreign country including Mexico, Canada, Caribbean, etc. In some cases visas may also be required and there may be a charge for the visa.
Citizens of other countries will need to check with the consulate of the countries they are intending to visit to find out what documentation in addition to a passport is required. They are also responsible for proper documentation to leave and enter the United States.
Note: First and last names on your booking must be spelled as they are on your passport.
How do I make a booking?
When you call our office to make a booking, your cruise counselor will ask for the names of people traveling. We will also need your address, phone number, and some general booking information. A deposit or full payment is required at the time of booking. Full payment may be due if the cruise is booked within 100 days of sailing. In most cases, payments can be made by credit card. Deposits can be made by personal check, but it may delay the booking as we must receive the check prior to confirmation.
The amount of deposit and the payment schedule vary by cruise line and itinerary. Typically, 7-night cruises require a deposit of $250 per person. Longer cruises generally require a $450 per person deposit. Full payments are due between 65 and 100 days prior to sailing.
Where can I purchase travel insurance?
We recommend you purchase a travel protection plan to help protect you and your trip investment against the unexpected. Click here to purchase travel insurance for your trip.